A gentle guide to how we care for your orders at Bud & Blossom

Welcome to Bud & Blossom, a small corner of the world where handmade pieces are created with patience, softness, and intention. By visiting our website or placing an order, you agree to the terms below — written simply, so everything feels clear and kind.

1. About Bud & Blossom

Every item here is crafted by hand, stitch by stitch, with care. When we say “we”, “us”, or “our”, we’re speaking as Bud & Blossom — a one‑woman studio dedicated to thoughtful, cosy makes for little ones and loved ones.

2. Handmade Nature

Each piece is made individually, and gentle variations in colour, texture, or sizing are part of its story. These small differences are not faults — they’re the quiet signature of something made by human hands, not machines.

3. Placing an Order

When you place an order, you’ll receive a confirmation email letting you know it has reached us. We may occasionally need to cancel or adjust an order (for example, if materials are unavailable or information is incomplete), but we’ll always communicate with you kindly and promptly.

4. Prices & Payment

All prices are listed in GBP (£). Payment is taken at checkout so your order can begin its journey. Prices may change from time to time as materials and costs shift.

5. Shipping & Delivery

• Orders are sent to the address you provide at checkout. • Delivery times are estimates — small businesses and postal services both move at human pace. • We cannot take responsibility for delays caused by couriers or incorrect delivery details.

Your parcel will always be packed with care, ready to arrive safely at its new home.

6. Returns & Refunds

Because many items are handmade to order, returns are accepted only if something is genuinely faulty.

If you believe your item has an issue: • Contact us within 14 days of receiving it • Share a photo and a short description • Ensure the item is unused and in its original condition

We’re unable to accept returns for: • Custom or personalised items • Normal wear and tear • Colour differences caused by screen settings • Incorrect sizing chosen at checkout

Refunds are issued once the item has been returned and checked.

7. Caring for Your Item

Each piece comes with care instructions. We cannot take responsibility for damage caused by washing or handling outside these guidelines — handmade items appreciate gentle treatment.

8. Our Designs & Content

All photos, product descriptions, designs, and branding belong to Bud & Blossom. Please don’t copy or use them without written permission — they’re part of the heart of this little business.

9. Your Privacy

Your personal information is used only to process your order and offer good customer service. For more detail, please see our Privacy Policy.

10. Safety & Responsibility

Our products are intended for supervised use only. Bud & Blossom is not responsible for any misuse of items or failure to follow safety guidance.

11. Updates to These Terms

As Bud & Blossom grows, these Terms may gently evolve too. The most up‑to‑date version will always be available here.

12. Contact

If you ever need help, have a question, or simply want to reach out, you can contact us at: Email: edwina@budandblossom.co.uk Address: 4 Swannell Court, Hoddesdon, EN11 8FA